Delivery of orders
When will I receive my order? What are the delivery charges?
- Any order made Monday to Friday before 12.30pm will be processed the same day*.
- Any order made after 12.30pm, Monday to Thursday, will be processed the next day*.
- Orders made after 12.30pm on Friday until Sunday evening will be processed on the following Monday morning.
*these times may be extended by up to 10 days when a new collection is launched or when our eshop encounters IT issues.
For delivery in France:
Delivery time after processing and sending
2-3 working days
2-3 working days
For deliveries outside of France:
Prices and delivery companies
Austria, Belgium, Germany, Luxembourg, the Netherlands, Spain and the UK
9€ with Imx
15€ with Ups Saver
6 working days
3 working days
For all other countries, you can be delivered by IMX (between € 9 and € 12 depending on the area of delivery) or UPS SAVER INTERNATIONAL (20 € for Europe and 35 € for international).
If your country is not included in the above list, you need to change your version of the online store. To do this:
-On a computer or tablet: change your country for delivery by clicking on the top right of your screen
-On mobile: change your country for delivery by clicking on the bottom of the menu
Is delivery free?
Delivery is free:
-Delivery is free from 150 € of purchase for France, Austria, Belgium, Germany, Luxembourg, the Netherlands, Spain and the UK.
-Delivery is free from € 250 to purchase for all other countries of delivery.
-Delivery is also free for France, Austria, Belgium, Germany, Luxembourg, the Netherlands, Spain and the UK when using a credit note after a return.
I haven’t received my order, but it should already have been delivered:
Please log in to My Account/My orders
- If your order status is shown as “payment accepted” or “being prepared”, send us an email at firstname.lastname@example.org
-If your order status is shown as “sent” : You can follow the progress of your delivery with its tracking number, available in the « carriers » section of your account (click on your order number for this section to show). Then all you need to do is enter this number on the site of the relevant delivery company :
https://www.laposte.fr/particulier/outils/suivre-vos-envois For recorded letter or colissimo
For foreign orders :
http://suivi.imxpostal.fr/login/ for IMX
If your package is shown as distributed / delivered but you have not received it, you should file a claim with the post office and inform us at the following address: email@example.com